For any further questions contact@betonyvernon.com
All pieces are designed by Betony Vernon and handcrafted in Italy with the highest level of craftsmanship and attention to detail.
Yes. We ship worldwide from Italy. Delivery times vary depending on destination and customs procedures. You can find detailed timelines in our Shipping Policy.
Most in-stock pieces ship within 1-2 weeks. Made-to-order items may require additional production time, which will be indicated at checkout.
Returns are accepted under specific conditions.
Items must be unused, unworn, and returned within 14 days.
Certain intimate items and custom pieces are non-returnable.
Full details are available in our Return Policy.
International customers may be required to pay customs duties or taxes depending on their country’s regulations. These charges are not included in our prices and are the customer’s responsibility.
Please contact us within 7 days of delivery at contact@betonyvernon.com with your order number and photos. We will assist you with repair, replacement, or refund depending on the situation.
We do not offer direct exchanges.
If you wish to exchange an item, please initiate a return (if eligible) and place a new order.
Services and experiences can be booked directly through our website or by contacting us. You will receive a confirmation email once your booking is accepted.
Service fees or deposits are generally non-refundable.
Cancellations and rescheduling requests must be made within the timeframe specified at booking. Late cancellations or no-shows may incur full charges.
Yes. All private sessions, consultations, and experiences are handled with utmost discretion and confidentiality.
Yes. Bespoke commissions are available. For inquiries, please contact us directly contact@betonyvernon.com
You can reach us at: contact@betonyvernon.comWe aim to respond as quickly as possible.