Question 1

Contact us

Accepted Answer

For any further questions contact@betonyvernon.com

Question 2

1. Where are your products made?

Accepted Answer

All pieces are designed by Betony Vernon and handcrafted in Italy with the highest level of craftsmanship and attention to detail.

Question 3

2. Do you ship internationally?

Accepted Answer

Yes. We ship worldwide from Italy. Delivery times vary depending on destination and customs procedures. You can find detailed timelines in our Shipping Policy.

Question 4

3. How long does it take to process my order?

Accepted Answer

Most in-stock pieces ship within 1-2 weeks. Made-to-order items may require additional production time, which will be indicated at checkout.

Question 5

5. Can I return an item?

Accepted Answer

Returns are accepted under specific conditions.
 Items must be unused, unworn, and returned within 14 days.
 Certain intimate items and custom pieces are non-returnable.
 Full details are available in our Return Policy.

Question 6

4. Will I have to pay customs or import fees?

Accepted Answer

International customers may be required to pay customs duties or taxes depending on their country’s regulations. These charges are not included in our prices and are the customer’s responsibility.

Question 7

6. What if my item arrives damaged or incorrect?

Accepted Answer

Please contact us within 7 days of delivery at contact@betonyvernon.com with your order number and photos. We will assist you with repair, replacement, or refund depending on the situation.

Question 8

7. Do you offer exchanges?

Accepted Answer

We do not offer direct exchanges.
 If you wish to exchange an item, please initiate a return (if eligible) and place a new order.

Question 9

8. How do I book a service or appointment?

Accepted Answer

Services and experiences can be booked directly through our website or by contacting us. You will receive a confirmation email once your booking is accepted.

Question 10

9. What is your cancellation policy for services?

Accepted Answer

Service fees or deposits are generally non-refundable.
Cancellations and rescheduling requests must be made within the timeframe specified at booking. Late cancellations or no-shows may incur full charges.

Question 11

10. Are your services confidential?

Accepted Answer

Yes. All private sessions, consultations, and experiences are handled with utmost discretion and confidentiality.

Question 12

11. Can I request a custom piece?

Accepted Answer

Yes. Bespoke commissions are available. For inquiries, please contact us directly contact@betonyvernon.com

Question 13

12. How can I contact customer service?

Accepted Answer

You can reach us at: contact@betonyvernon.com
We aim to respond as quickly as possible.

Frequently asked questions